Terms of Use on Twitter

Infrastructure Canada (INFC) leads federal efforts to ensure that Canadians benefit from world-class, modern public infrastructure. The department is a key funding partner, working with provinces, territories, municipalities, the private sector and non-profit organizations, along with other federal departments and agencies to help build and revitalize the infrastructure Canadians need and use every day.

Infrastructure Canada's Twitter pages are a great way to stay on top of the department's news and information. We look forward to sharing information with you through Twitter, but always encourage visits to our website for more detailed information.

INFC's use of Twitter is intended to encourage interaction between the user of this platform and INFC , and in no way verifies or confirms the accuracy of user comments. By using Twitter you are bound by the Twitter Terms of Service and its related policies and rules, which govern your access to and use of Twitter. You are strongly encouraged to read Twitter's Terms of Service and Twitter's Privacy Policy.

By participating in, subscribing to, joining or following INFC's Twitter page, you are also agreeing to INFC's Terms of Use. These terms do not modify your agreement with Twitter.

INFC does not endorse any of the views expressed in comments posted by users. Comments in violation of these Terms of Use may result in INFC blocking the user in question to prevent further inappropriate tweets.


The INFC Twitter pages (INFC_eng and INFC_fra) are mainly used as an alternative method for accessing the material posted on INFC's website. Followers of INFC Twitter pages can expect to receive notifications of news releases and other INFC updates, as well as re-tweets of select information of value to our followers. If you are looking for more information about the Department, information is available on the INFC website.

Retweets and @mentions

INFC may retweet relevant material posted by other Government of Canada Twitter accounts and/or other accounts determined to be relevant to our followers and of significant value. This may include cross-linking, research findings, statistics, relevant events and conferences.

Re-tweeting content does not imply endorsement of any particular user.

Users and followers may retweet (RT) INFC's tweets within Twitter, provided that INFC's content is not changed.

INFC may also develop Twitter content that includes @mentions of other Twitter users.

@mentioning does not imply endorsement of any particular user or the content on their Twitter page.

Direct Messages and @replies

All other @replies and direct messages, as well as emails sent to us via the Twitter pages will be read, however, we are not able to reply individually to all messages. Each one will be handled on a case-by-case basis and responded to when deemed appropriate. If a response is desired, INFC should be contacted at infc.info.infc@canada.ca.

We will pay attention to emerging themes and helpful suggestions. If we feel a comment or a question posed to INFC requires a response and/or a greater level of detail, we may develop a formal response and distribute the information through other channels such as our website. Reporters are asked to send questions to Media Relations (infc.media-medias.infc@canada.ca) and to refrain from submitting questions on Twitter.

INFC cannot engage in issues of party politics or answer questions that break the rules of our commenting policy.

Moderating user-generated Tweets

Comments are appreciated and we expect them to be submitted following the general rules of respectful civil discourse. You are fully responsible for everything that you submit in your comments, and all posted comments are in the public domain. Users may provide video responses as long as they respect this commenting policy.

Twitter has its own "Twitter Terms of Service and Twitter Rules" that describe the limitations to the types of content that can be posted on Twitter and the consequences of any violations. When you post a tweet, you are also indicating your understanding and acceptance of Twitter Terms of Service, Twitter Rules and INFC's Twitter Terms of Use.

INFC reserves the discretionary right to monitor the content posted on its Twitter page and may, without notice or liability to followers or any other person, take steps to inform Twitter if a follower does not abide by Twitter's Terms of Service and Twitter Rules. INFC may also block or remove a follower and delete content pursuant to INFC's own Terms of Use and where such content is deemed by INFC as inappropriate and or falls into any of the following categories:

  • Unlawful, illegal, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, derogatory, discriminatory or that may incite or instruct anyone to undertake such activities;
  • Content you do not have a right to make available under any law or under any contractual or fiduciary relationships;
  • Infringes intellectual property rights or the proprietary rights of others;
  • Is confidential, sensitive or otherwise inappropriate to be placed on INFC's page or in a public forum generally.

Links to Other Websites

From time to time INFC Twitter pages may tweet links to websites that are not under the control of INFC or the Government of Canada. These links are provided solely for the convenience of the users. The Government of Canada is not responsible for the accuracy, currency or reliability of the content, nor does it endorse the sites or their content.

Frequency of Tweets

The number of tweets will vary; depending on the number of media articles and other relevant material published each day. During some periods, we may tweet more or less frequently than average. You should expect to receive tweets during regular working hours, Monday to Friday from 9:00 a.m. to 5:00 p.m. EST/EDT. Any activity during holidays, after core hours and on weekends would likely be along the lines of emergency or urgent communications of significant value to our followers. Otherwise, the accounts will be relatively inactive during these times.


INFC Twitter updates are also subject to downtime that may be out of INFC's control, because Twitter servers are managed by a third party. As such, we accept no responsibility for the Twitter network becoming unresponsive or unavailable.

Following and unfollowing

At this time, INFC will only follow other Government institutions and organizations which we believe are relevant to the mandate of our work – specifically, as it relates to infrastructure. This could include following the Twitter pages of non-profit organizations, associations and other governmental agencies.

The appearance of a Twitter user as a follower of the INFC pages does not imply endorsement, nor does INFC following any particular user.


Twitter, as a third party service provider, is not bound by Government of Canada policies for web accessibility.

Please note that most tweets refer to existing content on the INFC website, and that site can be visited for fully accessible content.


Information posted by INFC is subject to the Copyright Act of Canada. For more information, see the Terms and Conditions page on the INFC website.

Official Languages

INFC respects the Official Languages Act and is committed to ensuring that information is available in both French and English, of equal quality. INFC's tweets are available in both official languages simply by viewing the appropriate INFC Twitter page: in English on INFC_eng, and in French on INFC_fra for departmental content.

Through the very nature of the social media forum, content will vary between the English and French Twitter pages, particularly where messages and comments are concerned. Any tweets or retweets that originate from INFC will be made available in both official languages. Responses to direct messages will be made in the official language of origin.

Users should be aware that some links direct users to sites of organizations or other entities that are not subject to the Official Languages Act and that these sources may only be available in the language in which they are written.

Twitter is available in multiple languages including English and French. To change this user preference, go in your account settings and adjust accordingly.


INFC's Twitter pages are not Government of Canada websites and represent our presence on Twitter, a third-party service provider. Users are encouraged to read Twitter's privacy policy.

Information shared with INFC on Twitter is subject to the provisions of the Access to Information Act and the Privacy Act, which means that the information you share with INFC's Twitter pages may be captured, stored, accessed, and disclosed in accordance with these acts. Note that access to this information is also readily available directly via the social media site. Users are requested to limit content to matters related to programs or activities of INFC . Information exchanged through interactions between you and INFC may be collected for statistical and analytical purposes. "Interactions" include questions and answers via direct replies, comments, retweets and other interactions where you provide feedback on content that the Department has posted, or when the Department provides you with information based on content that you post.

To protect your own privacy and the privacy of others, INFC recommends that you do not include personal information in any content you post. Personal information includes home addresses and telephone numbers, photographs containing images of identifiable individuals, and any other information consisting of personal information as defined in paragraph 3 of the Privacy Act. Should you have any questions about your privacy rights as explained in these Terms of Use, please contact the departmental Access to Information and Privacy (ATIP) Coordinator.

Infrastructure Canada employee use of Twitter

Some INFC employees use Twitter in a personal capacity under their own names or pseudonyms. Despite their professional affiliation with INFC , their tweets do not represent the official or unofficial position of INFC and should be considered the product of each individual as a private citizen.

Twitter Chat Terms of Use

  1. Please read the Infrastructure Canada Terms of Use.
  2. During Twitter chats, the Department and/or Minster will only answer questions about the stated topic.
  3. Replies will be posted in the same language as the original tweet. Tweets will not be duplicated in the other official language.
  4. Questions will be answered only during the time period allowed for the Twitter chat.
  5. Depending on the volume of tweets received, the Department and/or Minister may not be able to respond to all tweets.

Additional Information

If you are looking for more information about the Department, please consult our website.

The usual ways of contacting us for official correspondence are detailed in the Contact Us section of our website.

Contact information

INFC's Twitter pages are managed by the E-Communications Team in the Strategic Communications Division of Infrastructure Canada, located at:

180 Kent Street
Ottawa, Ontario
K1P 0B6
Email: infc.info.infc@canada.ca

For further contact details, please see the Contact Us page on Infrastructure Canada's website.

For media enquiries

Media representatives can contact INFC's Media Relations team (infc.media-medias.infc@canada.ca) during regular working hours and on an emergency basis after regular working hours.

Thank you for taking the time to read our Twitter Terms of Use. We encourage your participation in our discussion and look forward to an active exchange of ideas.

If you have questions about these Terms of Use, please contact us.
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