Infrastructure Canada (INFC) leads federal efforts to ensure that Canadians benefit from world-class, modern public infrastructure. The department is a key funding partner, working with provinces, territories, municipalities, the private sector and non-profit organizations, along with other federal departments and agencies to help build and revitalize the infrastructure Canadians need and use every day.
Infrastructure Canada's Twitter pages are a great way to stay on top of the department's news and information. We look forward to sharing information with you through Twitter, but always encourage visits to our website for more detailed information.
The INFC Twitter pages (INFC_eng and INFC_fra) are mainly used as an alternative method for accessing the material posted on INFC's website. Followers of INFC Twitter pages can expect to receive notifications of news releases and other INFC updates, as well as re-tweets of select information of value to our followers. If you are looking for more information about the Department, information is available on the INFC website.
Retweets and @mentions
INFC may retweet relevant material posted by other Government of Canada Twitter accounts and/or other accounts determined to be relevant to our followers and of significant value. This may include cross-linking, research findings, statistics, relevant events and conferences.
Re-tweeting content does not imply endorsement of any particular user.
Users and followers may retweet (RT) INFC's tweets within Twitter, provided that INFC's content is not changed.
INFC may also develop Twitter content that includes @mentions of other Twitter users.
@mentioning does not imply endorsement of any particular user or the content on their Twitter page.
Direct Messages and @replies
All other @replies and direct messages, as well as emails sent to us via the Twitter pages will be read, however, we are not able to reply individually to all messages. Each one will be handled on a case-by-case basis and responded to when deemed appropriate. If a response is desired, INFC should be contacted at firstname.lastname@example.org.
We will pay attention to emerging themes and helpful suggestions. If we feel a comment or a question posed to INFC requires a response and/or a greater level of detail, we may develop a formal response and distribute the information through other channels such as our website. Reporters are asked to send questions to Media Relations (email@example.com) and to refrain from submitting questions on Twitter.
INFC cannot engage in issues of party politics or answer questions that break the rules of our commenting policy.
Moderating user-generated Tweets
Comments are appreciated and we expect them to be submitted following the general rules of respectful civil discourse. You are fully responsible for everything that you submit in your comments, and all posted comments are in the public domain. Users may provide video responses as long as they respect this commenting policy.
- Unlawful, illegal, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, derogatory, discriminatory or that may incite or instruct anyone to undertake such activities;
- Content you do not have a right to make available under any law or under any contractual or fiduciary relationships;
- Infringes intellectual property rights or the proprietary rights of others;
- Is confidential, sensitive or otherwise inappropriate to be placed on INFC's page or in a public forum generally.
Links to Other Websites
From time to time INFC Twitter pages may tweet links to websites that are not under the control of INFC or the Government of Canada. These links are provided solely for the convenience of the users. The Government of Canada is not responsible for the accuracy, currency or reliability of the content, nor does it endorse the sites or their content.
Frequency of Tweets
The number of tweets will vary; depending on the number of media articles and other relevant material published each day. During some periods, we may tweet more or less frequently than average. You should expect to receive tweets during regular working hours, Monday to Friday from 9:00 a.m. to 5:00 p.m. EST/EDT. Any activity during holidays, after core hours and on weekends would likely be along the lines of emergency or urgent communications of significant value to our followers. Otherwise, the accounts will be relatively inactive during these times.
INFC Twitter updates are also subject to downtime that may be out of INFC's control, because Twitter servers are managed by a third party. As such, we accept no responsibility for the Twitter network becoming unresponsive or unavailable.
Following and unfollowing
At this time, INFC will only follow other Government institutions and organizations which we believe are relevant to the mandate of our work – specifically, as it relates to infrastructure. This could include following the Twitter pages of non-profit organizations, associations and other governmental agencies.
The appearance of a Twitter user as a follower of the INFC pages does not imply endorsement, nor does INFC following any particular user.
Twitter, as a third party service provider, is not bound by Government of Canada policies for web accessibility.
Please note that most tweets refer to existing content on the INFC website, and that site can be visited for fully accessible content.
INFC respects the Official Languages Act and is committed to ensuring that information is available in both French and English, of equal quality. INFC's tweets are available in both official languages simply by viewing the appropriate INFC Twitter page: in English on INFC_eng, and in French on INFC_fra for departmental content.
Through the very nature of the social media forum, content will vary between the English and French Twitter pages, particularly where messages and comments are concerned. Any tweets or retweets that originate from INFC will be made available in both official languages. Responses to direct messages will be made in the official language of origin.
Users should be aware that some links direct users to sites of organizations or other entities that are not subject to the Official Languages Act and that these sources may only be available in the language in which they are written.
Twitter is available in multiple languages including English and French. To change this user preference, go in your account settings and adjust accordingly.
Information shared with INFC on Twitter is subject to the provisions of the Access to Information Act and the Privacy Act, which means that the information you share with INFC's Twitter pages may be captured, stored, accessed, and disclosed in accordance with these acts. Note that access to this information is also readily available directly via the social media site. Users are requested to limit content to matters related to programs or activities of INFC . Information exchanged through interactions between you and INFC may be collected for statistical and analytical purposes. "Interactions" include questions and answers via direct replies, comments, retweets and other interactions where you provide feedback on content that the Department has posted, or when the Department provides you with information based on content that you post.
Infrastructure Canada employee use of Twitter
Some INFC employees use Twitter in a personal capacity under their own names or pseudonyms. Despite their professional affiliation with INFC , their tweets do not represent the official or unofficial position of INFC and should be considered the product of each individual as a private citizen.
- During Twitter chats, the Department and/or Minster will only answer questions about the stated topic.
- Replies will be posted in the same language as the original tweet. Tweets will not be duplicated in the other official language.
- Questions will be answered only during the time period allowed for the Twitter chat.
- Depending on the volume of tweets received, the Department and/or Minister may not be able to respond to all tweets.
If you are looking for more information about the Department, please consult our website.
The usual ways of contacting us for official correspondence are detailed in the Contact Us section of our website.
INFC's Twitter pages are managed by the E-Communications Team in the Strategic Communications Division of Infrastructure Canada, located at:
180 Kent Street
For further contact details, please see the Contact Us page on Infrastructure Canada's website.
For media enquiries
Media representatives can contact INFC's Media Relations team (firstname.lastname@example.org) during regular working hours and on an emergency basis after regular working hours.
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